Ends on

We chose  urgent help pages.    

For each department or agency that we wanted to include in the Report Card, we:

1 Came up with a situation in which people would likely seek urgent help or information from the agency.

2 Googled a phrase they would likely use in such a situation.

3 Found the first entry in the search results from that agency, as long as it was the first government agency in the search results and  as long as it was a page giving instructions for a public audience.

We use Submittable to accept and review our submissions.